Terms and Conditions

Generally

• All prices are in GBP sterling and inclusive of delivery charges (within the UK).
  
  
• No VAT is payable on any items. You must pay via a paypal checkout system.
  
  
• We are under no obligation to accept your order.
  
  
• Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. We will inform you of any changes.
  
  
• Whilst we endeavour to accurately represent the items available, they may be subject to change at anytime and there may be minor differences between the item displayed and that supplied.
  
  
• Goods will not be dispatched until payment has been received. If your goods are not in stock, we will order the goods for you after payment has cleared.
  We aim to deliver all items in stock to UK mainland addresses, normally within seven days.
  
  
• All orders made on the website indicate an invitation to treat. Orders will only become accepted offers once payment has been processed.
  
  

Damaged or Faulty Goods

Claims for damaged or faulty goods must be made within 3 days of receipt by calling 01379 677609 or via email to sales@snookereast.co.uk
to obtain details of how to return the product to us.

We regret we cannot accept any returns that have not been arranged with us beforehand.

Faults caused by accident, neglect, misuse or everyday wear and tear are not covered by this clause.

Upon inspection we will replace the item or refund your card if we believe the goods are damaged or faulty. Return postage costs will be reimbursed if a receipt of postage is included.

Returning Goods

If you have ordered the wrong item, or wish to return goods for any reason other than they are damaged or faulty, then you must first call us within 2 days of receipt on 01379 677609.

Please note that only unchalked and unused cues, unused tables complete with packaging and unused cue cases will be considered for return.

If we agree to accept your item back, we will exchange the item or refund your paypal account (we are unable to refund carriage) less a 15% restocking fee to cover our existing postage and processing costs.

Your return can be rejected if the condition of the returned goods is not to our satisfaction and in its original packaging.

Please note that we are unable to exchange goods or give refunds after 3 days of receipt unless there is a fault with the product and the manufacturer agrees to replace it.

Payments